Unless otherwise agreed in writing, the following conditions apply:
1. Offers
Our offers are non-binding with regard to price and delivery time. Price and delivery time are conditionally fixed at the point at which the order has been fully clarified in technical terms. Verbal or telephone agreements require our written confirmation to become effective.
2. Brochures, technical data sheets
These are non-binding and may be changed without prior notice. In special cases, binding dimensioned sketches must be requested in writing.
3. Prices
Our prices are non-binding and quoted in Swiss currency. Deliveries destined for Switzerland are made ex our warehouse or ex manufacturer’s works.
4. Delivery periods
Dates are given such that they can probably be met if manufacturing proceeds normally. We reject any claims for compensation for any late deliveries. Events of force majeure, operational disruptions, strikes, etc. – both at our premises and at our sub-suppliers – release us from compliance with specific delivery periods.
5. Transport
Goods travel at the expense and risk of the purchaser. Complaints about damage that occurred during transport must be addressed immediately to the responsible post office or to the forwarding agent.
6. Payment
Unless expressly agreed otherwise, our products are supplied only against a firm invoice. Our invoices are payable from the invoice date, within 30 days strictly net or within 10 days with a 2% cash discount. Unjustified deductions will be recharged. The goods ordered remain our property even after dispatch until they have been paid for in full.
7. Payment arrears
If the customer falls into arrears with the agreed payments, they owe default interest from the agreed due date at 4% above the applicable discount rate of the Swiss National Bank. From the 3rd reminder, a reminder fee of CHF 50.- is also charged. From the 3rd reminder, further deliveries of goods are made only cash on delivery or against advance payment.
8. Complaints
Complaints about incorrect quantities or deficient product quality must be submitted in writing within 14 days of receipt of the goods. Late complaints cannot be considered.
9. Order changes and cancellation
These require our written consent. Costs already incurred are to be borne by the purchaser and will be invoiced to them. Time-limited blanket orders must be called off and paid for within the agreed period.
10. Returns
For every return of goods, return authorisation must be obtained in advance. The goods must be in their original packaging, correspond to the latest manufacturing standard and still be listed in our range. A deduction of 20% of the net sales price is made for handling. Return shipping costs are borne by the sender.
11. Warranty
Our warranty covers the quality and proper functioning of the articles sold and delivered by us for a period of 12 months from the day they are ready for dispatch.
12. Place of jurisdiction
The place of performance and place of jurisdiction for delivery and payment is Brugg. This contractual relationship is governed by substantive Swiss law.